Plain-language summary: We collect the information you choose to give us, mainly your name, email and payment details, so we can run our programs and stay in touch with you. We use analytics and cookies to understand how people use the site. We never sell your data, and we only share it with the tools and people that help us run the business. You can ask us to access, correct or delete your information at any time. Full details are below.
Overview
This Privacy Policy is part of our Terms of Service. It explains how Sylvie Nicole Drapeau, trading as Master Your LIFE (“we,” “us” or “our”), collects, uses and shares your personal information when you use SylvieDrapeau.com (the “Website”) or any of our Services.
“Personal information” means any information that relates to an identified or identifiable person, such as a name, email address, phone number, location data or online identifier. By using the Website and giving your consent where required, you agree to the collection and use of your personal information as described in this policy.
Information we collect
We collect the information you choose to give us, for example when you:
Contact us
When you reach out by email, phone, text, WhatsApp or social media, we collect your name, contact details and anything else you choose to share, so we can answer your questions and support you.
Join our free community or sign up for updates
When you join our Facebook group or subscribe to our emails, we collect your name and email address so we can share programs, news and hypnosis resources with you.
Purchase a program
When you buy the Daily Master Your LIFE Practice, a Mastery program or Master Your LIFE, we collect your name and billing address. Payment card details are processed directly by our third-party payment processor and are not stored on our systems. Please read the processor’s privacy policy to see how it handles your payment data.
In every case, we collect only the information reasonably needed for the purpose of your interaction with us.
Cookies and tracking
We use cookies and similar tracking technologies, including analytics tools like Google Analytics, to understand how visitors use the Website and to improve your experience. A cookie is a small file stored on your device that helps us recognize you when you come back.
You can set your browser to refuse cookies, although some parts of the Website may not work properly without them. You can also opt out of Google Analytics tracking with the Google Analytics opt-out browser add-on.
We do not currently respond to “Do Not Track” browser signals, because no common standard for them has been agreed across the industry.
How we use and share your data
We use your information to deliver our programs, answer your questions, send you the emails you have opted into, process payments and improve the Website.
We will never sell, rent or trade your personal information. If you subscribed to our emails, you can unsubscribe at any time using the link in any email we send.
We share personal information only with service providers who help us run the Website and our programs, such as our payment processor and email platform, and only as much as they need to do their job for us. We may also disclose information where the law requires it, to protect our rights or the safety of others, or in connection with a business transfer.
Security
We use reasonable physical, technical and procedural safeguards to protect your personal information. Payments are secured by our third-party payment processor using industry-standard encryption. No website or electronic system can ever be completely secure, but we work to keep our security practices current.
Data retention
We keep your personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
Your information may be stored and processed outside your country of residence, including in the United States or Canada, by the service providers we use to run our Website and programs.
Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to request a copy of the data we hold about you in a portable format. If we use your data based on your consent, you can withdraw that consent at any time.
- Access and correction: ask us what we hold about you and request corrections.
- Deletion: ask us to delete your personal information from our systems.
- Objection and restriction: ask us to stop or limit certain uses of your data.
- Withdraw consent: opt out of communications or take back your consent at any time.
To use any of these rights, email us at . We may ask you to confirm your identity before we act on your request.
Children’s privacy
The Website and our Services are not intended for anyone under the age of 18. We do not knowingly collect personal information from children.
Links to other sites
The Website may contain links to third-party sites, such as social media platforms. We have no control over, and are not responsible for, the content or privacy practices of those sites. We encourage you to read their privacy policies before sharing any information.
Changes to this policy
We may update this Privacy Policy from time to time by posting the revised version on the Website. Where a change is material, we will take reasonable steps to let you know, such as by email, before it takes effect.
Contact
If you have any questions about this Privacy Policy or how we handle your information, we are happy to help.
One inbox handles it all.
Reach out any time for privacy questions or data requests. We reply within a few business days.
This Privacy Policy, together with our Terms of Service, forms part of the entire agreement between you and Sylvie Nicole Drapeau about your use of SylvieDrapeau.com and our Services. Sylvie Nicole Drapeau, M.Ed., Québec, Canada.
