Overview

This Privacy Policy is part of our Terms of Service and governs how Sylvie Nicole Drapeau, trading as Master Your LIFE ("we," "us," "our"), collects, uses, and shares your personal information when you use SylvieDrapeau.com (the "Website") or any of our Services.

"Personal information" means any information relating to an identified or identifiable person, such as a name, email address, phone number, location data, or online identifier. By using the Website and consenting where required, you agree to the collection and use of your personal information as described in this policy.

Information we collect

We collect information you choose to provide, such as when you:

Contact us

When you reach out by email, phone, text, WhatsApp, or social media, we collect your name, contact details, and anything else you choose to share, so we can respond to your questions and provide support.

Join our free community or sign up for updates

When you join our Facebook group or subscribe to our emails, we collect your name and email address so we can share programs, news, and hypnosis resources with you.

Purchase a program

When you purchase the Daily Master Your LIFE Practice, a Mastery program, or Master Your LIFE, we collect your name and billing address. Payment card details are processed directly by our third-party payment processor and are not stored on our systems. Please review the privacy policy of our payment processor for details on how they handle your payment data.

In all cases, we collect only the information reasonably necessary to fulfill the purpose of your interaction with us.

Cookies and tracking

We use cookies and similar tracking technologies, including analytics tools like Google Analytics, to understand how visitors use the Website and to improve your experience. A cookie is a small file stored on your device that helps us recognize you on return visits.

You can set your browser to refuse cookies, though some parts of the Website may not function properly without them. You can also opt out of Google Analytics tracking using the Google Analytics opt-out browser add-on.

We do not currently respond to "Do Not Track" browser signals, as no uniform standard for these signals has been finalized industry-wide.

How we use and share your data

We use your information to deliver our programs, respond to your questions, send you emails you've opted into, process payments, and improve the Website.

We share personal information only with service providers who help us run the Website and our programs, such as our payment processor and email platform, and only as needed to perform their services for us. We may also disclose information where required by law, to protect our rights or the safety of others, or in connection with a business transfer.

Security

We use reasonable physical, technical, and procedural safeguards to protect your personal information. Payment transactions are secured by our third-party payment processor using industry-standard encryption. No website or electronic system can ever be completely secure, but we work to keep our security practices current.

Data retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Your information may be stored and processed outside your country of residence, including in the United States or Canada, by the service providers we use to run our Website and programs.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, and to request a copy of the data we hold about you in a portable format. If your consent was the basis for our use of your data, you may withdraw that consent at any time.

• Access & correction: ask us what we hold about you and request corrections.
• Deletion: ask us to delete your personal information from our systems.
• Objection & restriction: ask us to stop or limit certain uses of your data.
• Withdraw consent: opt out of communications or revoke consent at any time.

To exercise any of these rights, email us at [email protected]. We may ask you to verify your identity before acting on your request.

Children's privacy

The Website and our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Links to other sites

The Website may contain links to third-party sites, such as social media platforms. We have no control over and are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies before sharing any information.

Changes to this policy

We may update this Privacy Policy from time to time by posting the revised version on the Website. Where changes are material, we will take reasonable steps to notify you, such as by email, before they take effect.

Contact

If you have any questions about this Privacy Policy or how we handle your information, we're happy to help.

This Privacy Policy, together with our Terms of Service, forms part of the entire agreement between you and Sylvie Nicole Drapeau regarding your use of SylvieDrapeau.com and our Services. Sylvie Nicole Drapeau, M.Ed., Québec, Canada.